Warranty & Service Terms
Klatre Innovation Corporation (“Klatre”) warrants your product against defects in materials and workmanship when purchased directly from Klatre or a Klatre authorized reseller. This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee. The warranty is valid from the date of retail purchase for a period of 2 years for bone conduction headphones. In the case of a covered warranty defect, Klatre will at its option:
(A) repair the product using new or refurbished parts;
(B) replace the product with an equivalent new or refurbished product;
(C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.
How to Obtain Warranty Service
To obtain Warranty Service, please contact the authorized reseller from which you purchased the product or visit our Support pages for further information about Warranty Service. The product must be returned to the authorized reseller or Klatre in its original packaging, if possible, or packaging affording an equal degree of protection.The following information must be presented to obtain Warranty Service:
1.The defective product
2.Proof of purchase, which clearly indicates the order number, name and address of the authorized reseller(if you buy products from them), date of purchase and product series
3.Reason for return.
Limitation of Warranty
The Warranty only applies to products purchased for use, not for commercial resale. It does not apply to open box purchases, which are sold “as is” and without any warranty.
Limited-life consumable components and accessories, that are subject to normal wear and tear, are exempt from the Warranty, unless they are found to be defective or broken upon purchase of the product. This includes among others:
· Basic USB cords
Consumable components and accessories that malfunction within fourteen (14) days after they have been purchased are deemed to have been defective or broken upon purchase.
The Warranty is invalid if the factory-applied serial number, date code label or product label have been altered or removed from the product.
The Warranty does not cover defects or damages that result from:
(a) improper storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
(b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat or food unless covered by the Limited Warranty;
(c) use of the product or accessories for commercial purposes or subjecting the product or accessories to abnormal usage or conditions; or
(d) other acts which are not the fault of Klatre, such as loss of headset/headphones or earbuds.
The Warranty does not cover damage due to improper operation, maintenance, installation, or attempted repair by anyone other than Klatre or a Klatre authorized reseller that is authorized to carry out Klatre warranty work. Any unauthorized repairs will void the Warranty. The Warranty does not cover defects or damages that result from the use of non-Klatre branded or certified products, accessories, or other peripheral equipment.
The Warranty does not apply to products that have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. Klatre does not offer any warranty for such performance.
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THE WARRANTY ARE THE EXCLUSIVE REMEDY OF THE BUYER. KLATRE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY FOR THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.