Service and Warranty

Learn more about what’s covered under your warranty and service options.
Enjoy 2-year customer service from the date you bought them.


  • 24/7 Customer Service Team: Our professional team is always open to you (Operation Guide/Part Replacement/Device Replacement). If any problems you meet, please feel free to contact us anytime.


  • Limited Warranty Service: The Klatre Limited Warranty covers your LS1 Bone Conduction Headphones for 2 years from the date you bought them.


** Limited-life consumable components and accessories are exempt from the Klatre Limited Warranty, unless they are found to be defective or broken upon purchase of the product.

** The Klatre Limited Warranty does not cover damage due to improper operation, maintenance, installation, or attempted repair by anyone other than Klatre or a Klatre authorized reseller that is authorized to carry out Klatre warranty work.

** In some cases, we may ask you to send your damaged earphones back to our warehouse for troubleshooting, please be aware.
Read the Klatre Limited Warranty

If you have bought our products, please submit information below to activate your warranty.